Support
We’re here to help. Most questions are answered below — for anything else, email us and we’ll get back to you within 1–2 business days.
Contact us
Email support@rinaapp.ai with your account email and a short description of the issue. Screenshots help us resolve things faster.
Subscriptions and billing
- Subscribed on iOS. Your subscription is billed through your Apple ID. To cancel or manage it, open Settings → your name → Subscriptions on your iPhone, or manage it in the App Store. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Subscribed on the web. Manage or cancel your plan anytime from Settings in your account.
- Restore purchases.If you’re subscribed but the iOS app shows the free plan, tap Restore on the upgrade screen while signed in with the same Apple ID you purchased with.
Account
- Forgot your password? Reset it from the password reset page.
- Delete your account. You can permanently delete your account and data from Profile settings in the iOS app or from Settings on the web. Deletion is immediate and cannot be undone. If you have an active subscription, cancel it first — deleting your account does not cancel billing through Apple.
Courses and learning
- Course generation is slow or stuck. Generation usually completes within a few minutes. If a course stays stuck, pull to refresh or reopen the app; if it persists, email us with the course name.
- Something looks wrong in a lesson.Rina’s content is AI-generated and can contain mistakes. You can ask the in-lesson tutor to clarify, or report the issue to us by email.